Terms & Conditions

Note: Please read these terms and conditions carefully before submitting your booking request.
It is strongly advised that you retain a copy for future reference.

• 50% of the total payment must be made at the time of booking.
• The remaining balance must be paid at least 21 days prior to the travel date.
• 5% TCS is extra (can be claimed at the time of tax filing)
• 5% GST extra as applicable 

2.1 We reserve the right to alter, amend, or modify the tour package and itinerary before or during the tour. Efforts will be made to notify you promptly. If changes occur during the tour, our tour manager or local representative will inform you.

2.2 Changes may be required due to events beyond our control such as:

• Force Majeure (natural disasters, political unrest, etc.)
• Strikes, fairs, festivals, sports events
• Weather or traffic conditions
• Overbooked hotels/flights
• Flight/train cancellations or rerouting
• Restricted entry at sightseeing spots

2.3 If your travel dates coincide with major events or peak seasons, we may adjust your accommodation or itinerary accordingly.

2.4 Due to airline requirements, entry/exit points and flight routes may change. Multiple coaches may be used, and itineraries may be reversed if required.

2.5 Itinerary changes may also result from client behavior, delays, or group-specific issues.

2.6 We will not be liable for any refunds, compensation, or damages due to itinerary changes. If superior alternatives are provided, additional charges may apply.

3.1 We reserve the right to cancel or revise a tour due to unforeseen circumstances

3.2 Cancellation Charges:

Booking amount: Non-refundable

3.3 Delays in payment or other defaults may be treated as cancellations and cancellation charges will apply.

3.4 If you fail to make payment by the due date and no cancellation notice is issued, your booking will be deemed cancelled on the departure date and the highest cancellation charge will apply.

3.5 100% cancellation charges are applicable in case the cancellation of tour package is done by you. Cancellation requests must be given in writing/ mail only.

4.1 We are not responsible for:

• Loss or damage to baggage
• Denied boarding
• Flight delays or missed connections
• Unavailability of preferred meals or services
• Seat allocation

4.2 If boarding is denied by the airline, no claims can be made against us.

4.3 Airport taxes or fees payable post-brochure may be charged extra.

4.4 Airline rules regarding baggage and other services vary and are subject to change. Please check with our sales team if we issued your ticket.

4.5 All additional charges for excess baggage or restrictions must be borne by the traveller.

4.6 Group fare tickets may not allow advance seat selection. Final seat allotment is made by the airline at check-in. We are not responsible for any inconvenience caused due to unavailability of preferred seats.

4.7 If returning on a later date, it is your responsibility to reconfirm tickets at least 72 hours in advance.

5.1 It is convenient and safe to have the Visa applications made to the concerned Consulates / Authorities through us. However, please be advised that one may still have to attend a personal interview at their own cost. In some cases, telephone interviews or email enquiries may be conducted by the concerned consulates/ authorities.

5.2 Please be advised that granting or rejecting visas and immigration clearance is the sole prerogative of the concerned sovereign government, and we shall neither be responsible in case of non-granting of such documents nor liable for any delay, denial or other related act or for any loss, expense, damages or cost resulting therefrom

5.3 You should ensure that you submit relevant documents and photographs within the Time Limit as mentioned in the Documentation Check List given to you at the time of booking of the tour verbally or over the phone or sometimes through emails. Any additional information, details, and documents that you possess to support the visa applications should be made available to us.

5.4 We would not be responsible in any way in case of any clerical error regarding names, attachment of wrong photographs, duration, type of visa (single / multiple entry) occurs in the consulate / embassy. You shall yourself be fully responsible to check the visas, their validity, details, and the correctness thereof. In the event the application for visa made by you or us on your behalf is rejected by the concerned Embassy or Authorities due to inadequate supply of / deficiency in documents furnished by the applicant or due to any other reason whatsoever, we shall not be liable or responsible for the same and won’t be refunding any amount.

5.5 The visa fee when prescribed includes the actual visa charge, cost of processing fees, the clerkage charges and overheads. Even if visas are rejected, the stipulated fees shall be payable by you. There would be no refund, if anyone is unable to travel due to the said reasons. In such cases, the non-refundable deposit paid by you shall be appropriated and no claim whatsoever shall be made for the same and the cancellation schedule shall be applied in addition as applicable.

5.6 If the visa is being applied for by you, it is your responsibility to check & re-check all the documents, the application being submitted by you in person. On getting the visa, please check meticulously the contents of the same. You must send a copy thereof immediately to us through WhatsApp/ email/ physically handing copy thereof to us or through any such means. We shall not be liable or responsible for the same and won’t be refunding any amount.

6.1 It is mandatory that you purchase Overseas Medical Insurance and other Insurance Policies to cover the risk to life, Documents, and property whilst on tour for the duration of the trip. It is your responsibility to have adequate insurance cover in terms of risks, we cannot anticipate risks exhaustively.

6.2 In case if the cost of the insurance is included in the tour or you want us to obtain the insurance policy for the above purpose on your behalf, such policies would be for cover for the duration of the trip and relate to persons below the age of 59 years. In case of clients above the said age and in case of clients seeking extended stay abroad, there would be additional premium payable by them. Further it would be Client’s responsibility to produce such medical reports as might be required by the insurer. It may also be noted that you would have a direct contractual relation with the insurer and we are only a facilitator being not even an agent.

6.3 You are required to check the accuracy and correctness of the policies so obtained and in case of any errors or lapses, kindly report the same to the Insurance Company and get the same rectified as we would not be responsible for the same.

6.4 It shall be client’s duty and obligation to inform us in case the Client has any medical condition that may affect his ability to enjoy and pursue fully the tour arrangements and wherein the interest of the Group or any member thereof is adversely affected. We reserve the right to ask any Client to provide written certification of his medical fitness before departure. In the event that a medical condition has not been disclosed, we are not liable to refund the amount paid for the booking.

7.1 “We,” “Us,” “Our” – refers to Soul Voyage – Tour & Travel, a unit of Galaxy Ventures Pvt. Ltd.

7.2 “You,” “Your” – the individual entering into a contract with Soul Voyage for travel services.

7.3 “Infant” – child below 2 years of age; “Child” – 2 to below 12 years of age.

7.4 “Contractor/Supplier” – third-party service providers such as hotels, airlines, transport operators, etc.

7.5 “Tour” – any travel package, holiday, or service booked with Soul Voyage.

7.6 “Tour Cost” – total amount payable, including applicable taxes and surcharges.

7.8 “Written” – any communication via email or postal mail.